PowerSchool hiring Associate Technical Support Engineer

                 

PowerSchool hiring Associate Technical Support Engineer

Company: PowerSchool

Qualifications: BE/BTech

Experience Needed: 0-2 years

Location: Bangalore

Job Description for Associate Technical Support Engineer

Overview
The Associate Technical Support Engineer plays a crucial role in delivering high-quality, customer-focused technical support for K-12 educational software systems. Reporting to a supervisor and manager, the engineer is responsible for providing prompt and effective solutions to software-related issues. The position demands a thorough understanding of the application’s functionalities to diagnose, troubleshoot, and resolve system issues. Customer interactions occur via phone, email, and internet-based communication, where the engineer’s dedication to customer satisfaction and solution orientation is essential.

Responsibilities
- Respond to Customer Requests: Handle incoming support requests via phone, email, and chat, evaluating and prioritizing them to ensure timely support. Assist users experiencing technical issues with software, hardware, networking, and other systems.
- Problem Identification and Resolution: Identify problems, conduct necessary research, and provide solutions to users. Escalate complex cases to specialized teams as required, ensuring proper follow-up and resolution.
- Documentation and Reporting: Maintain a record of all issues and interactions in the problem management database. Generate standard help desk incident reports to track support effectiveness and common issues.
- Collaboration with Developers: Consult with development teams to explain issues, suggest improvements, and test software for ease of use and potential enhancements.
- Other Duties: Perform additional duties as assigned to support overall team objectives.

Qualifications
- Experience: 0-2 years in a technical support environment, with CRM and Salesforce experience as a plus.
- Request knowledge in ms office.
- Customer Service: Strong customer service skills, including effective communication, conflict resolution, and time management abilities.
- Adaptability: Ability to handle a heavy workload, manage multiple projects, and adapt to frequent changes in tasks and scheduling.

Conclusion
PowerSchool values diversity and inclusion, striving to create a workplace that welcomes individuals of all backgrounds. This position allows you to leverage technical skills in a supportive environment that encourages growth and teamwork. If you require accommodations due to a disability during the hiring process, please reach out to accommodations@powerschool.com. Join us in shaping the future of education technology with PowerSchool’s dedicated team!

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