ICICI hiring for Phone Banking Office

Company: ICICI

Job Title: Phone Banking Office

Qualifications:

- Open to candidates with any graduate degree.

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Experience Required:

- Individuals with 0-6 years of experience are welcome to apply.

Locations:

- Guwahati, Chennai, Indore, Hyderabad, Thane

Description for Phone Banking Officer:

Embark on a rewarding career as a Phone Banking Officer at ICICI, where you'll engage with a diverse range of customers. Your role involves providing comprehensive assistance to customers, ensuring a seamless banking journey, and addressing their financial and investment needs. This dynamic position requires resolving queries, offering efficient service, and engaging in cross-selling of various banking products over the phone. A keen understanding of customer profiles, demographics, and banking behaviors is essential, with a focus on identifying sales opportunities to drive revenue while maintaining customer satisfaction at its core.

Roles & Responsibilities:

- Address and resolve customer complaints and queries via phone communication.

- Furnish customers with pertinent product and service information.

- Actively cross-sell a variety of banking products to existing customers over the phone.

Key Skills:

- Proficiency in spoken English and Hindi languages.

- Willingness to work in rotational shifts.

Work Experience:

- Candidates with a graduate degree and 0-6 years of experience are encouraged to apply.

How to Apply:

We welcome applications from individuals across various industries who are ready to contribute to our dynamic team.

Join ICICI as a Phone Banking Officer and play a pivotal role in shaping exceptional customer experiences while contributing to the growth of one of India's leading financial institutions.

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